Effective Date: 01-March-2026
Website: Grossy
Brand: Veda Powder
1. Overview
At Grossy, customer satisfaction is important to us. We ensure that all Veda Powder products are carefully packed and quality-checked before dispatch.
Due to the nature of skincare and personal care products, certain return conditions apply.
2. Eligibility for Returns
You may request a return only if:
- The product is damaged during delivery
- You received the wrong product
- The product is missing from your order
To be eligible:
- The request must be made within 48 hours of delivery
- The product must be unused and unopened
- Original packaging must be intact
- Unboxing video proof may be required
3. Non-Returnable Items
For hygiene and safety reasons, we do NOT accept returns if:
- The product has been opened
- The product has been used
- The seal is broken
- The return request is made after 48 hours
Skincare products are non-returnable once opened.
4. Refund Process
Once your return request is approved:
- The product will be inspected
- Refund will be processed within 5–7 business days
- Refund will be credited to the original payment method
If you paid via Cash on Delivery (COD), refund may be processed via bank transfer.
5. Order Cancellation
Orders can only be cancelled:
- Before they are shipped
Once shipped, cancellation is not possible.
6. Return Shipping
- If the return is approved due to our error (wrong/damaged item), we will arrange pickup.
- If the return is rejected after inspection, the product may be shipped back to the customer.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Contact us for assistance
8. Contact Us
For return or refund requests, contact:
Website: Grossy
Brand: Veda Powder
Email: Info@grossy.in
Phone: 7231890891
Please include:
- Order ID
- Clear images of the product
- Unboxing video (if available)
- Reason for return